This article needs additional citations for verification. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. Find sources: "Customer Service Assurance" – news · newspapers · books · scholar · JSTOR(July 2012) (Learn how and when to remove this message)
Customer Service Assurance (CSA) in telecom and Internet services means the collection of Communications Service Provider (CSP) customer usage information from all practical sources including network traffic, network devices, content servers, management databases and user devices to ensure customer service quality is consistent with CSP expectations.
CSA involves, when needed, real-time monitoring of a customer’s purchased services and in analyzing this data to note trends, preferences, usage problems and eventually proactive assurance of customer-level or service-level issues.
Companies that provide CSA software and technology to CSPs, include Subtonomy, Polystar, Accanto Systems, Telecordia, and Tekelec.
Service assurance is model that is centered on the concept of maximizing customer satisfaction. The belief is that such practices inevitably maximize the long-term profitability of an organization or enterprise.
Numerous quality-regulating methods are often interwoven with CSA services. Under the CSA umbrella, it is typical to also find Quality Assurance (QA) and Quality Control (QC). In some cases, service level management (SLM) is also included within this group [1]
CSA information can address a number of business issues including the following:
Individual user data collection and correlation for troubleshooting and VIP reporting
Individualized Service Level Agreement reporting
Noting customer preferences of certain network/content combinations.
Real-time alarming concerning usage and problem analysis for specific services/group of users.
Device configuration troubleshooting and reporting
There have been arguments against the effectiveness of CSA in the past due to some of the ways in which the service is implemented. For instance, customer call centers and surveys are often not accurate depending on the customer’s involvement .[citation needed]
Additionally, the success of CSA is dependent on what is being measured or analyzed such as service vs. expectations.
^"What is service assurance (SA)?".
and 29 Related for: Customer Service Assurance information
CustomerServiceAssurance (CSA) in telecom and Internet services means the collection of Communications Service Provider (CSP) customer usage information...
quality levels is key to creating “customer stickiness.” Other factors driving growing interest in serviceassurance include increasing competition, new...
that describes Service Organization Control (SOC) engagements, which provides assurance to an organization's customer that the service organization has...
Quality assurance (QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product(s)...
thinking is that successful recovery of a faulty service increases the assurance and confidence from the customer. For example, a traveller's flight is cancelled...
Assurance Wireless is a telephone service subsidized by the federal Lifeline Assistance program, a government benefit program supported by the federal...
customers. Information might include for example, explanation of the service and its cost, the relationship between services and costs and assurances...
domain of serviceassurance. Service fulfillment plays a critical role as well in ensuring a "first time right" customer experience. Customer satisfaction...
The Evaluation Assurance Level (EAL1 through EAL7) of an IT product or system is a numerical grade assigned following the completion of a Common Criteria...
organization, product or service consistently functions well. It has four main components: quality planning, quality assurance, quality control and quality...
components that a telecommunications service provider (or telco) uses to run its business operations towards customers. Together with operations support...
offers third party quality assurance/monitoring, sales order processing verification, and customer experience survey services to companies, including outsource...
delivering value to customers and for managing customer relationship in a way that benefit the organization and stake-holders. Services are (usually) intangible...
administration, service quality is an achievement in customerservice. It reflects at each service encounter. Customers form service expectations from...
introduced in RFC 2547. Customer (C) devices A device that is within a customer's network and not directly connected to the service provider's network. C...
License and Software Assurance. Customers may purchase (depending on the program), a license without Software Assurance, Software Assurance only (but only to...
Great Eastern Life Assurance Co. Ltd, often known as Great Eastern Life or simply Great Eastern, is a Singaporean multinational insurance company and...
Customer (or consumer) identity and access management (CIAM) is a subset of the larger concept of identity access management (IAM) that focuses on managing...
supply base, business partners, and customer base to enable customer success. The ultimate goal of Mission Assurance is to create a state of resilience...
strategic progress by enabling the company to offer [...] innovative serviceassurance and cyber security solutions" and adds new employees to NetScout....
the Z299 series of standards are: (a) “To provide customers with assurance that products or services of the required quality will be supplied; (b) For...
with computers were introduced in post offices in 1991 to improve customerservice and increase staff productivity. 25,000 departmental post offices out...
Mission Assurance. As part of FAS, GSA's Technology Transformation Services (TTS) helps federal agencies improve the delivery of information and services to...
exchange. RADCOM provides serviceassurance and customer experience management for telecom operators and communications service providers. RADCOM provides...
Allied Dunbar was a large British life assurance group. In its early years it was known as Hambro Life Assurance and was listed on the London Stock Exchange...
in its 4th edition: "Validation. The assurance that a product, service, or system meets the needs of the customer and other identified stakeholders. It...
cashier's check or certified check. Notary service for financial and other documents Accepting deposits from customers and providing credit facilities to them...
system, with the retailer using the service plan as a way to keep the customer from going to a competing service center. Support options can be beneficial...
Global Information