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Focus Services LLC
Company type
Private
Industry
Business process outsourcing (BPO)
Offshore outsourcing
Call center consulting
Telemarketing
Back-office support
Founded
1995
Founder
John Porter
Headquarters
4102 South 1900 West, Roy, Utah 84067, United States
Area served
International clients
Key people
Paul Liljenquist (President)
Bill Wiser (Vice President – Information Technology)
Bryan Tesh (Vice President – Accounting & Finance)
Jan Santafede (Vice President – Marketing and Relationship Management)
Benjamin Markland (Vice President – Operations)
Services
Call centers, BPO, customer support and back-office processing
Number of employees
over 3,000 worldwide
Subsidiaries
Focus Direct Inc. - Bacolod (Philippines)
Focus El Salvador
Website
www.focusservices.com
Focus Services LLC is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management founded in 1995. It has locations in the United States, El Salvador, Nicaragua, and the Philippines.[1][2]
It offers product direct sales support services, including television ads, radio spots, Internet promotions, and direct mailers; customer service support; and technical support services. It also offers third party quality assurance/monitoring, sales order processing verification, and customer experience survey services to companies, including outsource vendors.[3]
Focus has over 3,000 employees working in 12 Focus facilities, both domestically and internationally. It operates as Focus Direct Inc. (or Focus Direct Inc. - Bacolod) in the Philippines[4] and as Focus El Salvador in El Salvador, both subsidiaries of Focus Services.
^Focus Services Selects RightTime to Improve Call Center Agent Scheduling – TMCnet.com.
^Call center service provider deploying RightTime along with ClearView analytics tool to increase agent productivity and improve the customer experience – Business Wire.
^Company Overview of Focus Services, Inc. – Bloomberg Business.
^Bacolod City BPO/ICT first in Region 6 to adopt Voluntary Code of Good Practices--Baldoz – Department of Labor and Employment.
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