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Technostress has been defined as the negative psychological relationship between people and the introduction of new technologies. Where ergonomics is the study of how humans react to and physically fit into machines in their environment, technostress is a result of altered behaviors brought about by the use of modern technologies at office and home environments.[1]
People experience technostress when they cannot adapt to or cope with information technologies in a healthy manner. They may feel a compulsive need to stay connected and share constant updates, feel forced to respond to work-related information in real-time, or engage in habitual multi-tasking. They feel compelled to work faster because information flows faster, and have little time for sustained thinking and creative analysis.
Craig Brod, a leader in the field of technostress research, states that technostress is "a modern disease of adaptation caused by an inability to cope with the new computer technologies in a healthy manner."[2] Some of the earliest technostress studies is in the field of Management Information Systems. The studies show that technostress is an undesirable phenomenon spawned by the use of computing and communication devices such as computers, tablets, and smartphones.[3] Newer empirical research in this field, however, indicates that technostress has both positive and negative aspects.[4] Research also suggests that technostress is dependent on gender, age, and computer literacy. Women experience lower technostress than men; older people experience less technostress at work than younger people; and those with greater computer literacy experience lower technostress.[5][6][7]
^Sami, Lalitha Krishna; Iffat, Rabia (2010). "Impact of Electronic Services on Users: A Study". JLIS.it. 1 (2). University of Florence. doi:10.4403/jlis.it-4523. Retrieved 28 June 2013.
^Brod, Craig. Technostress: The Human Cost of the Computer Revolution. Reading, Mass: Addison Weslety, 1984.
^Tarafdar, M., Ragu-Nathan, T.S., Ragu-Nathan, B. and Tu, Q., The Impact of Technostress on Productivity, Journal of Management Information Systems, Summer 2007
^Califf, C.B., Sarker, S., Sarker, S. "The Bright and Dark Sides of Technostress: A Mixed-Methods Study Involving Healthcare IT", MIS Quarterly, 2020
^Ragu-Nathan, T.S., Tarafdar, M., Ragu-Nathan, B. and Tu, Q., Consequence of Technostress in End Users: Conceptual Development and Empirical Validation, Information Systems Research, December 2008, 19, 4, 417-433.
^Tarafdar, M, Tu, Q., Ragu-Nathan, T.S and Ragu-Nathan, B.S. Crossing over to the “Dark Side”: Examining Creators, Inhibitors and Outcomes of Technostress, Communications of the ACM (Contributed Research Article), September 2011.
^Maier, C., Laumer, S., Eckhardt, A., and Weitzel, T. Giving too much Social Support: Social Overload on Social Networking Sites, European Journal of Information Systems (EJIS). doi: 10.1057/ejis.2014.3.
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