Brand aversion is an antonym of brand loyalty. It is a distrust or a dislike of products from a particular brand on the basis of experiences with that brand and its products, similar to taste aversion. Brand aversion, also called brand hate, can lead to brand avoidance, but it is not the same. Both with brand aversion and brand avoidance, the feelings towards the brand are negative. Only the difference is that the strength of those negative feelings/relationship towards the brand are weak with brand avoidance and strong with brand aversion.[1] Moreover, experiencing brand aversion is more intense and stronger than experiencing brand dislike.
Brand aversion can be the effect of obtrusive marketing strategies, bad press, a mass product recall, or other poor product launches. Also, extrinsic factors like the price of a product, the availability, and a salesperson' recommendations are likely to influence a consumers' brand aversion.[2] Before even interacting with a brand, consumers will always expect to be receiving fair outcomes and justice, and when a brand cannot deliver consumers' expectations or the promises they have made, the perceived injustice of consumers will increase rapidly. In other words, then the outcome of what the brand offers is repeatedly lower than the consumers' expectations, the consumer eventually will start feeling aversion toward the targeted brand and therefore also tries to distance themselves from the brand (brand avoidance).[3]
Psychologically, the reasons for brand aversion have been explained by the attachment-aversion model using the same three dimensions ("3 Es") that characterize a product:[4][5]
enticing/annoying the self
enabling/disabling the self and
enriching/impoverishing the self (benefits/liabilities).
The more annoying/disabling/impoverishing a brand "feels", the more aversion will be produced and vice versa. As is the case with all brands, the conceived qualities need neither correspond to real assets nor shortcomings.[citation needed]
There are three possible outcome behaviors when a consumer experiences brand aversion:[6]
Brand avoidance (characterized by consumers distancing themselves from the brand they hate, because they do not want to have any type of interaction with the brand anymore)
Negative word of mouth (characterized by talking negatively about the brand, either in private to family and friends or in public on Websites or forums of the brand)
Brand revenge (characterized by complaining to employees of the brand, or literally destroying the brand by stealing products or damaging the store).
^Krishnamurthy, Sandeep; Kucuk, S. Umit (November 2009). "Anti-branding on the internet". Journal of Business Research. 62 (11): 1119–1126. doi:10.1016/j.jbusres.2008.09.003.
^Abougomaah, Naeim H.; Schlacter, John L.; Gaidis, William (April 1987). "Elimination and Choice Phases in Evoked Set Formation". Journal of Consumer Marketing. 4 (4): 67–72. doi:10.1108/eb008212. ISSN 0736-3761.
^Kucuk, S. Umit (2019), "What Is Brand Hate?", Brand Hate, Cham: Springer International Publishing, pp. 23–48, doi:10.1007/978-3-030-00380-7_2, ISBN 978-3-030-00379-1, S2CID 240205459, retrieved 2021-11-23
^Whan Park; Andreas B. Eisingerich & Jason Whan Park (2013). "Attachment-aversion (AA) model of customer-brand relationships". Journal of Consumer Psychology. 23 (2, April 2013): 229–248. doi:10.1016/j.jcps.2013.01.002.
^"Why We Love it or Hate It: The Three E's | Marshall Insights Newsletter | USC Marshall School of Business". Archived from the original on 2015-11-26. Retrieved 2015-11-12.
^Hegner, Sabrina M.; Fetscherin, Marc; van Delzen, Marianne (2017-03-20). "Determinants and outcomes of brand hate". Journal of Product & Brand Management. 26 (1): 13–25. doi:10.1108/JPBM-01-2016-1070. ISSN 1061-0421.
experiences with that brand and its products, similar to taste aversion. Brandaversion, also called brand hate, can lead to brand avoidance, but it is...
Ambiguity aversionBrandaversion Dissent aversion in the United States of America Endowment effect, also known as divestiture aversion Food aversion Inequity...
Loss aversion is a psychological and economic concept, which refers to how outcomes are interpreted as gains and losses where losses are subject to more...
master brand with hundreds of sub brands like Oral-B and Pampers below. Aspirational brandBrandaversionBrand community Brand engagement Brand implementation...
however, but a roasted, cereal-based beverage, Postum. Having developed an aversion to coffee during his time in the sanitarium, Post positioned Postum as...
from the Caribbean region may have an aversion to taking the medication due to the association with the brand name of Dogmatil. Dogmatil has been associated...
selection: Automatic, stimulus-driven appraisals of uncanny stimuli elicit aversion by activating an evolved cognitive mechanism for the avoidance of selecting...
Suxamethonium chloride (brand names Scoline and Sucostrin, among others), also known as suxamethonium or succinylcholine, or simply sux in medical abbreviation...
names such as Denatrol, BITTERANT-b, BITTER+PLUS, Bitrex, Bitrix, and Aversion) and as denatonium saccharide (BITTERANT-s), is the most bitter chemical...
clearly influenced by the then-novel idea of aversion: He is given his favourite drink, and his favourite brand of that drink... He takes it stronger than...
of William Gibson's novel Pattern Recognition, has a strong aversion to corporate brands and logos. The sight of Bibendum in particular gives her panic...
manufacture, production, design, or brand origin where an article or product comes from. For multinational brands, CO may include multiple countries within...
supported by many celebrities and widely covered in the media. After years of aversion to social media, Aniston joined Instagram on October 15, 2019, causing...
disadvantage with other fast food restaurants such as KFC because of the aversion of the country's large Hindu majority to beef. BK hopes to use their non-beef...
appears that Kiruban has killed four of the students, despite his apparent aversion to blood as he faints upon seeing it. Surprisingly, he is found holding...
Joneses – Idiom on comparing oneself to neighbors Loss aversion – Overall description of loss aversion theory Midlife crisis – Transition of identity and...
electrical cords at the Harvard Lampoon house, or the fundamentally English aversion to sitting on the floor." In 2020, Calloway created an OnlyFans account...
strong and sustained criticism for his marketing after he expressed an aversion to casting transgender and plus-sized models in the Victoria's Secret Fashion...
Naltrexone, sold under the brand name Revia among others, is a medication primarily used to manage alcohol use or opioid use disorder by reducing cravings...
within each game (i.e. their aversion to risk would change), depending on the state of play and relative risk aversion of their confidant on the show...
the first ever anime series to do so, with later episodes debuting on the brand new Friday Anime Night [ja] programming block on the network and its affiliates...
Retrieved 5 January 2023. Wilson, Kimberley (9 December 2022). "Food aversion: A psychologist reveals why you hate some foods, but could learn to love...
women, and MAO increases with age, so men in their 20s have the least aversion to risk; possible dangers of the Minulet contraceptive (ethinylestradiol/gestodene);...
tainted blood, tuning into her televised nuptial Mass in droves despite aversion to the religious spectacle." Kelly appeared on the cover of the January...