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Social knowledge management is a business approach that aims to leverage the collective intelligence and social interactions of an organization’s members and stakeholders. It is a branch of knowledge management, which is a multidisciplinary field that deals with the creation, sharing, and use of knowledge in various domains, such as business, economics, psychology, and information management. Knowledge management seeks to enhance organizational performance, innovation, and competitiveness by managing the intangible assets of an organization, such as human capital, know-how, technology, customers, and networks.[1]
Social media is a key enabler of social knowledge management, as it facilitates communication, collaboration, and learning among individuals and groups, both within and outside the organization. Social media can also provide valuable insights and feedback from customers, partners, and other stakeholders, as well as generate and disseminate new knowledge. Social media can be used for various purposes in a business context, such as sentiment analysis, social learning, social collaboration, and social knowledge management.
Social knowledge management is one of the application areas of social media in a business context next to others like sentiment analysis, social learning or social collaboration. Social media use by businesses can strive to achieve the following things from social media strategy point of view: learn, listen, engage in conversation, measure and refine, develop capabilities, define activities, prioritize objectives etc.[2][dead link] Social media are not only transforming private communication and interaction, they also will transform how people work. With social media knowledge work in organizations can be optimized extremely: like a better distribution sharing and access to knowledge. This will be more and more important, as in today's business world, speed and complexity increase dramatically, while work environments change constantly.
^Awad, Elias (2003). Knowledge Management. Pearson India. pp. 26–33. ISBN 93-325-0619-1.
^Iacucci, Anahi Ayala; Barrow, Gregory. December 2013. "Social Media in Emergencies. 101 Seminar Report". CDAC Network, BBC Media Action.
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learning Management consulting New Knowledge Worker of Korea Personal knowledgemanagementSocial information processing Systems thinking Tacit knowledge Workforce...
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fields of public health, applied health services research, and social sciences, knowledge brokers are often referred to as bridges or intermediaries that...
protect the social status of particular workers with particular skill sets; the transformation of craft production into mass production; and knowledge transfer...
Julia; Osorio, Javier (2013). "The role of social networks in knowledge creation". KnowledgeManagement Research & Practice. 11 (1): 62–77. doi:10.1057/kmrp...
individuals. Knowledge sharing is part of the knowledgemanagement process. Apart from traditional face-to-face knowledge sharing, social media is a good...
exclusively social CRM solutions, including Base and Nutshell. The same year, Gartner organized and held the first Customer Relationship Management Summit...
Information ManagementKnowledgemanagement Master of Information Management Project management Records management Strategic management Evans, C., 1979...
A knowledge community is a community construct, stemming from the convergence of knowledgemanagement as a field of study and social exchange theory. Formerly...
as an innovation management tool. The study conducted at a European level used 10 typologies for knowledge-driven Innovation Management Tools. These typologies...
The sociology of knowledge is the study of the relationship between human thought, the social context within which it arises, and the effects that prevailing...
Social constructivism is a sociological theory of knowledge according to which human development is socially situated, and knowledge is constructed through...
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human geography, linguistics, management science, communication science, psychology and political science. Positivist social scientists use methods resembling...
success, but management and marketing are generally understood[by whom?] as two different branches of business administration knowledge. Management involves...
such as the social sciences, management sciences, humanities, sciences, engineering, and technology. This model posits that all knowledge and science...
in the field of ecological management and science is still controversial, as methods of acquiring and collecting knowledge—although often including forms...
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