Process of collecting, analyzing and/or reporting information regarding performance
Performance measurement is the process of collecting, analyzing and/or reporting information regarding the performance of an individual, group, organization, system or component.[dubious – discuss][1]
Definitions of performance measurement tend to be predicated upon an assumption about why the performance is being measured.[2]
Moullin defines the term with a forward looking organisational focus—"the process of evaluating how well organisations are managed and the value they deliver for customers and other stakeholders".[3]
Neely et al. use a more operational retrospective focus—"the process of quantifying the efficiency and effectiveness of past actions".[4]
In 2007 the Office of the Chief Information Officer in the USA defined it using a more evaluative focus—"Performance measurement estimates the parameters under which programs, investments, and acquisitions are reaching the targeted results".[5]Performance Reference Model of the Federal Enterprise Architecture, 2005.[6]
Defining performance measures or methods by which they can be chosen is also a popular activity for academics—for example a list of railway infrastructure indicators is offered by Stenström et al.,[7] a novel method for measure selection is proposed by Mendibil et al.[8]
^Behn, Robert D. (2003). Why measure Performance? Different Purposes Require Different Measures.
^Moullin, M. (2007) 'Performance measurement definitions. Linking performance measurement and organisational excellence', International Journal of Health Care Quality Assurance,20:3,pp. 181-183.
^Moullin, M. (2002), 'Delivering Excellence in Health and Social Care', Open University Press, Buckingham.
^Neely, A.D., Adams, C. and Kennerley, M. (2002), The Performance Prism: The Scorecard for Measuring and Managing Stakeholder Relationships, Financial Times/Prentice Hall, London.
^Office of the Chief Information Officer (OCIO) Enterprise Architecture Program (2007). Treasury IT Performance Measures Guide Archived 2008-12-10 at the Wayback Machine. U.S. Department of the Treasury. May 2007
^FEA Consolidated Reference Model Document. whitehouse.gov May 2005.
^Stenström, C.; Parida, A.; Galar, D. (2012). "Performance Indicators of Railway Infrastructure". International Journal of Railway Technology. 1 (3): 1–18. doi:10.4203/ijrt.1.3.1.
^Mendibil, Kepa; Macbryde, Jillian, Designing effective team-based performance measurement systems: an integrated approach, Centre for Strategic Manufacturing, University of Strathclyde, James Weir Building, March 2005.
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