The Supply Chain Operations Reference (SCOR) model is a process reference model originally developed and endorsed by the Supply Chain Council, now a part of ASCM, as the cross-industry, standard diagnostic tool for supply chain management.[1] The SCOR model describes the business activities associated with satisfying a customer's demand, which include plan, source, make, deliver, return, and enable. Use of the model includes analyzing the current state of a company's processes and goals, quantifying operational performance, and comparing company performance to benchmark data. SCOR has developed a set of metrics for supply chain performance, and ASCM members have formed industry groups to collect best practices information that companies can use to elevate their supply chain models.
This reference model enables users to address, improve, and communicate supply chain management practices within and between all interested parties in the extended enterprise.[2]
SCOR was developed in 1996[3][4] by the management consulting firm PRTM, now part of PricewaterhouseCoopers LLP (PwC), and AMR Research, now part of Gartner, and endorsed by the Supply Chain Council, now part of ASCM, as the cross-industry de facto standard strategy, performance management, and process improvement diagnostic tool for supply chain management.
^"APICS Dictionary and Learn It App". www.apics.org. Retrieved 2016-07-14.
^Poluha, Rolf G. Application of the SCOR model in supply chain management. Cambria Press, 2007.
^Douglas M. Lambert. Supply Chain Management: Processes, Partnerships, Performance. 2008, p. 305.
^Peter Bolstorff, Robert G. Rosenbaum (2012). Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR. p. 9
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