Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in.[3][4] The initiative was created by Zendesk in June 2011 in collaboration with eight other founding member organizations including Atlassian, New Relic, OTRS, Pivotal Tracker, ServiceNow and SugarCRM.[5][6] The first integration, between Zendesk and Atlassian's issue tracking product, Jira,[5] was announced at the 2011 Atlassian Summit.[7] By August 2011, 34 member companies had joined the initiative.[8] A year after launching, over 50 organizations had joined.[9] Within Zendesk instances this feature is branded as ticket sharing.[10][11][12]
^ abc"The Networked Help Desk 1.0 Protocol". 2011-06-01. Retrieved 2016-05-06.
^"The Java Community Process(SM) Program - JSRs: Java Specification Requests - detail JSR# 091". 2007-08-21.
^"Open Standard for Customer Service and Help Desks". 2011-06-01.
^Asay, Matt (2011-06-01). "One help desk API to unite them all: Down with the Software Tower of Babel". The Register. Retrieved 2016-05-06.
^ abCarr, David F. (2011-06-07). "Help Desk Shuffle: Will New Standard Help?". InformationWeek. Retrieved 2016-05-06.
^"Networked Help Desk Members". Retrieved 2016-05-06.
^Latkiewicz, Matthew (2011-06-07). "Zendesk's JIRA Integration Rocks!". Retrieved 2016-05-06.
^"NetworkedHelpDesk.org Welcomes 34 New Member Companies". 2011-08-12. Retrieved 2016-05-06.
^"NetworkedHelpDesk.org: One Year Later". 2012-05-31. Retrieved 2016-05-06.
^"Share Customer Support Tickets Seamlessly with Zendesk". 2011-06-02. Archived from the original on 2011-10-28. Retrieved 2016-05-06.
^Latkiewicz, Matthew (2011-06-06). "Share Support Tickets Across Multiple Zendesks With Our New Ticket Sharing Feature". Archived from the original on 2014-01-22. Retrieved 2016-05-06.
^Latkiewicz, Matthew (2011-06-06). "Networked Help Desk: An Open Standard for Better Customer Service". Retrieved 2016-05-06.
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