In England and Wales, the Legal Services Ombudsman was a statutory officer that investigated allegations about the improper, ineffective or inefficient way that complaints about lawyers are handled by their respective self-regulating professional bodies. The Ombudsman is appointed by, and is answerable to, the Lord Chancellor and Secretary of State for Justice.[1] It has been abolished under the Legal Services Act 2007
The first Ombudsman was appointed to start work on 2 January 1991. During the first decade of operation, the office undertook 10,531 investigations:
9,456 complaints about solicitors;
1,036 complaints about barristers; and
39 complaints about licensed conveyancers.
Around 60% of the firms of solicitors in England and Wales and around 8% of practising barristers were subject of a complaint to the Ombudsman in that time.[2]
^Courts and Legal Services Act 1990, ss.21-26/ Sch.3
^"Annual Report 2000-2001: Reflecting Progress" (PDF). Legal Services Ombudsman. 2001. Archived from the original (PDF) on 2007-07-04. Retrieved 2008-03-08.
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