Financial Ombudsman Service of the Russian Federation information
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The Financial Ombudsman Service of the Russian Federation
Overview
Established
2018
State
Russia
Headquarters
Moscow Staromonetniy 3
Website
finombudsman.ru
The Financial Ombudsman Service of the Russian Federation (FOS hereinafter) was created in 2018 to mediate consumer rights complaints and out-of-court disputes between consumers of financial services and financial organizations.[1] It was created under federal law on June 4, 2018 (No. 123-ФЗ “On the Ombudsman for the Rights of Consumers of Financial Services”)[2] to provide legal status of the Financial Ombudsman Service, the procedure for its activities, specific rules and regulation procedures as well as consideration of citizens’ complaints scheme and other legal relations.[3] It was designed to help resolve disputes between consumers and financial institutions providing clients[3] and considers claims against credit institutions, insurance organizations, microfinance institutions, credit consumer cooperatives, pawnshops and non-state pension funds[4] on a mandatory and voluntary basis[5]
^"Bank of Russia establishes a financial ombudsman's scheme". www.tass.ru.
^"The Federal Law of June 4, 2018 No. 123-FZ "On the Ombudsman for the Rights of Consumers of Financial Services"". base.garant.ru.
^ ab"Explanatory Note to the Draft Federal Law No. 517191-6 "On the Financial Ombudsman for the Rights of Consumers of Financial Institutions Services"". base.garant.ru.
^"Alexei Makurin. Contact a Financial Ombudsman. What Disputes Does the Financial Ombudsman Resolve?". www.aif.ru. 21 August 2019.
^"Article 28. Interaction of financial institutions with the FOS". base.garant.ru.
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