In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.[1][2]
Whereas automatic call distribution (ACD) distributes inbound calls to a call centre amongst its agents, an auto dialler makes outbound calls and comes in several forms.[2]
Auto diallers are responsible for providing management information to call centre operators, including how many outbound calls each agent has handled.[3]
In more sophisticated computer telephony systems, a single system handles both ACD of inbound calls and dialling of outbound calls, allowing agents to be switched between the two as traffic volumes require.[3]
In their earlier forms, diallers would be proprietary standalone systems that connected directly to a private branch exchange or even to the public switched telephone network.[4]
However, with the advent of customer-owned switching equipment providing call-control interfaces, diallers shrunk to being external adjunct systems that controlled existing switches.[4]
the usage of dialers do not have to be paid if it was used without the user's knowledge. Autodialer Predictive dialer System for dialing many numbers...
Cloud PBX, DID Numbers, SMS and AutoDialer Services". CommPeak - VoIP Provider, Cloud PBX, DID Numbers, SMS and AutoDialer Services. 4. "https://www.fonada...
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making it impossible to call 911 in case of emergency. In some cases an auto-dialer may be overlooked or even abandoned. This tends to happen very rarely...
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understood by the caller and can be interpreted as an error by some auto-dialling equipment. Telephone numbers are sometimes prefixed with special services...
terms are intended to "honor customers’ requests to decline to receive auto-dialed or prerecorded calls," causing further confusion and attention from the...
can copy any H-Dial in range), and the Auto-Dialer. To tie-in with DC's Villain's Month event, DC published Justice League #23.3: Dial E, a coda to the...
banks, police, schools or other trusted entities. A random dialer computer or auto-dialer can impersonate healthcare providers to get Social Security...
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press 2," etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, usually "0". Typically the auto attendant is included...
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a unique back-and-forth conversation. RumbleUp’s platform is not an autodialer using a random number generator, and therefore avoids violating SMS regulations...
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