Natural predictive dialing is a technology, developed to eliminate problems typically associated with predictive dialing. These issues include abandoned calls, initial call delays, government regular, and consumer dissatisfaction, among others.[1]
At its core, natural predictive dialing technologies are based on the concept that call automation should work with agents, instead of call automation working before agents are connected.
In natural predictive dialing, the call automation [sometimes called Call Progress Analysis (CPA)] can work before, during, or after a caller has interfered with a call.[2] This interweaving of automation and human agents provides productivity increase and works to eliminate the unnatural effect that many call automation technologies have on the human interaction aspects of the call.[3]
^Ryskamp, Rix. "Patent Number 7,734,029". United States Patent Office.
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31 May 2017. Gagge, AP; Fobelets, AP; Berglund, LG (1986). "A standard predictive index of human response to the thermal environment". ASHRAE Transactions...
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