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In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press 2," etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, usually "0". Typically the auto attendant is included in a business's phone system such as a PBX, but some services allow businesses to use an AA without such a system. Modern AA services (which now overlap with more complicated interactive voice response or IVR systems) can route calls to mobile phones, VoIP virtual phones, other AAs/IVRs, or other locations using traditional land-line phones or voice message machines.
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In telephony, an automatedattendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers...
information and weather conditions. In combination with systems such an automatedattendant and ACD, call routing can be optimized for a better caller experience...
making it far more likely that the customer will return next time. Automatedattendant Customer experience management Customer relationship management Customer...
etc. or a combination of steps and real-time decisions. See also Automatedattendant. The end-to-end sequence of operations performed by a network from...
allows customers to conduct transactions over the telephone with an automatedattendant, or when requested, with a telephone operator Video banking performs...
receptionists' jobs. For example, a telephone call could be answered by an automatedattendant. However, a receptionist who possesses strong office/technical skills...
transfer/forwarding, dialing DTMF keys during a call [e.g. to interact with an automatedattendant or IVR], etc.). Media description – Determining what type of media...
generically known by a variety of other names, including:automated parking facility (APF), automated vehicle storage and retrieval system (AVSRS), car parking...
internal switch relays externally originated calls via an operator, an automatedattendant or an electronic interactive voice response system. Telephone numbers...
sophisticated and today automated vehicles are mainly Laser navigated e.g. LGV (Laser Guided Vehicle).[citation needed] In an automated process, LGVs are programmed...
logistic function. As more and more processes become automated, there are fewer remaining non-automated processes. This is an example of the exhaustion of...
largest fully automated rapid transit network in the world with 202.4 km (125.8 mi) of automated rail lines. Trains may have an attendant on board. Only...
with virtual assistants on smartphones and smart speakers. Older automatedattendants (which route phone calls to the correct extension) and interactive...
Car washes can be self-service, full-service (with attendants who wash the vehicle), or fully automated (possibly connected to a filling station). Car washes...
studies in 2019, the implementation of fully automated vehicles in traffic where semi-automated and non-automated vehicles are still present might lead to...
FreeSWITCH for AutomatedAttendant, Conferencing". Retrieved 2009-04-28. ...includes FreeSWITCH as an underlying component of the automatedattendant and conferencing...
An automated threat is a type of computer security threat to a computer network or web application, characterised by the malicious use of automated tools...
Automated flight attending involves the use of automation to replace some of the tasks, that are currently done by flight attendants. In 1965, Martin Limanoff...
over IP gateways and voice applications including voicemail, an automatedattendant console and a softphone. Selsius Systems, Inc. was organized in July...
primarily used on automated guideway transit systems where it is easier to ensure the safety due to isolated tracks. Fully automated trains for mainline...
Parliant released version 5.0 with automatedattendant features and unlimited-depth call trees. Automatedattendant functions allowed a caller to specify...
Fully Automated Vehicles in Road Traffic | UNECE". unece.org. UNECE. September 2018. Retrieved 11 June 2023. "Framework Document for Automated/Autonomous...
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