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Zip tone information


In telephony, a zip tone (also known as a whisper tone or call waiting tone) is a call-progress tone which indicates a new incoming call is either connecting or waiting depending on the application. Unlike a ringtone, which alerts those near a telephone to answer it, a zip tone alerts someone already on the line—for example a telephone operator, call center agent, or telephone subscriber with call waiting service—that action is needed for an incoming call such as pressing a button or reciting a phrase (e.g. "May I help you?"). This way of offering an incoming call to an available call center agent is also referred to as 'call forcing' or 'forced calling'. [1][2]

  1. ^ Jaeger, R.J. Jr. (December 10, 1970). "TSPS No.1: System Organization and Objectives". Bell System Technical Journal. 49 (10): 2417–2443. doi:10.1002/j.1538-7305.1970.tb02488.x. Retrieved 26 February 2022.
  2. ^ Lonnquist, Chester W.; Manganello, Joseph C.; Skinner, Robert S.; Skubiak, Michael T.; Wadsworth, Donald J. (October 8, 1969). "Apparatus and Equipment". Bell System Technical Journal. 48 (8): 2848. doi:10.1002/j.1538-7305.1969.tb01195.x. Retrieved 26 February 2022.

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