Speech analytics is the process of analyzing recorded calls to gather customer information to improve communication and future interaction. The process is primarily used by customer contact centers to extract information buried in client interactions with an enterprise.[1] Although speech analytics includes elements of automatic speech recognition, it is known for analyzing the topic being discussed, which is weighed against the emotional character of the speech and the amount and locations of speech versus non-speech during the interaction. Speech analytics in contact centers can be used to mine recorded customer interactions to surface the intelligence essential for building effective cost containment and customer service strategies. The technology can pinpoint cost drivers, trend analysis, identify strengths and weaknesses with processes and products, and help understand how the marketplace perceives offerings.[2]
^Coreen Bailor (August 2006). "The Why Factor in Speech Analytics About". Destination CRM (Destination: Customer Relationship Management). pp. 32–33. Retrieved 2013-10-30.
^"Speech analytics: Why the big data source isn't music to your competitors' ears". Tech Republic. 8 January 2016. Retrieved 30 September 2016.
of speechanalytics for the call center". TechTarget. "Speech & Text Analytics". Genesys. "Real Time Voice Analytics". Xdroid. "Do SpeechAnalytics Tools...
descriptive analytics, diagnostic analytics, predictive analytics, prescriptive analytics, and cognitive analytics. Analytics may apply to a variety of fields...
power of speech for human-machine interaction". Economic Times. Retrieved 28 July 2017. Siva, Meera. "Uniphore finds its voice in speechanalytics". The...
a Massachusetts-based software company that develops speechanalytics and interaction analytics software. It was founded in 2002 and is headquartered...
2018 that they were acquiring Ytica, a Prague, Czech Republic-based speechanalytics firm, for an undisclosed amount. In October 2018 of that same year...
Verint Systems Inc. is a Melville, New York–based analytics company which was founded in 2002. The company sells software and hardware products for customer...
reduce) call volumes in a contact centre. Customer analytics Customer knowledge Speechanalytics Shaw, Robert, Measuring and Valuing Customer Relationships...
experience software as a service (SaaS) using AI-powered text and speechanalytics. The data typically used for analysis comes from social media (such...
Michael (January 11, 2021). "Pegasystems acquires Qurious.io to apply speechanalytics to customer service". VentureBeat. Retrieved May 10, 2022. Sullivan...
posture. Affectiva's AI is built with deep learning, computer vision, speechanalytics and large amounts of data that has been collected in real-world scenarios...
Prescriptive analytics is a form of business analytics which suggests decision options for how to take advantage of a future opportunity or mitigate a...
Austin's philosophy of speech acts. As non-cognitivism, the is/ought distinction, and the naturalistic fallacy were questioned, analytic philosophers showed...
In psychiatry, stilted speech or pedantic speech is communication characterized by situationally inappropriate formality. This formality can be expressed...
and Diagnostic Analytics". Logi Analytics. Retrieved 20 May 2020. Davidson, C. (2020). "What is Behavioural Data and Behavioural Analytics". indicative...
and artificial intelligence (AI) tools with data analytics and real-time and post-call speechanalytics. The suite was offered in both premises-based and...
Ecommerce (in French). 17 October 2018. Maffei, Lucia (17 December 2019). "Speechanalytics company raises 'biggest round yet' from Goldman Sachs". Boston Business...
In the philosophy of language and linguistics, speech act is something expressed by an individual that not only presents information but performs an action...
in Robotic Process Automation (RPA), chatbots, voice biometrics and speechanalytics. Companies portal Scott Stavretis Executive Profile, Bloomberg, Retrieved...
with cloud PBX and surpassed 1,700,000 users. In 2020, it launched SpeechAnalytics, allowing call transcription and analyses. The company also launched...
software-as-a-service using predictive customer analytics, speechanalytics, and behavioral analytics technologies to analyze and improve contact center...
Speech tempo is a measure of the number of speech units of a given type produced within a given amount of time. Speech tempo is believed to vary within...
Onavo, Inc. was an Israeli mobile web analytics company that was purchased by Facebook, Inc. (now Meta Platforms), who changed the company's name to Facebok...
articulation and ways that humans produce speech. Articulatory phoneticians explain how humans produce speech sounds via the interaction of different physiological...
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