A software bot is a type of software agent in the service of software project management and software engineering. A software bot has an identity and potentially personified aspects in order to serve their stakeholders.[1] Software bots often compose software services and provide an alternative user interface, which is sometimes, but not necessarily conversational.
Software bots are typically used to execute tasks, suggest actions, engage in dialogue, and promote social and cultural aspects of a software project.[2]
The term bot is derived from robot. However, robots act in the physical world and software bots act only in digital spaces.[1] Some software bots are designed and behave as chatbots, but not all chatbots are software bots. Erlenhov et al.[3] discuss the past and future of software bots and show that software bots have been adopted for many years.
^ abLebeuf, Carlene; Zagalsky, Alexey; Foucault, Matthieu; Storey, Margaret-Anne (2019). "Defining and Classifying Software Bots: A Faceted Taxonomy". 2019 IEEE/ACM 1st International Workshop on Bots in Software Engineering (BotSE). pp. 1–6. doi:10.1109/BotSE.2019.00008. ISBN 978-1-7281-2262-5. S2CID 195064960.
^Team, The SOBotics (September 17, 2019). "Meet the Bots that Help Moderate Stack Overflow". Stack Overflow Blog. Retrieved November 22, 2019.
^Erlenhov, Linda; Gomes de Oliveira Neto, Francisco; Scandariato, Riccardo; Leitner, Philipp (2019). "Current and Future Bots in Software Development". 2019 IEEE/ACM 1st International Workshop on Bots in Software Engineering (BotSE). Montreal, QC, Canada: IEEE. pp. 7–11. doi:10.1109/BotSE.2019.00009. ISBN 978-1-7281-2262-5. S2CID 195065273.
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