Psychological disorder proposed by professor Makoto Natsume
A waitress at a restaurant is expected to exhibit positivity, such as smiling and expressing positive emotion towards customers
Smile mask syndrome (Japanese: スマイル仮面症候群, Hepburn: sumairu kamen shōkōgun), abbreviated SMS, is a psychological disorder proposed by professor Makoto Natsume [ja] of Osaka Shoin Women's University, in which subjects develop depression and physical illness as a result of prolonged, unnatural smiling.[1]
^Belkin, Lisa. "Putting Some Fun Back Into 9 to 5", New York Times, March 6, 2008
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