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A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015).[1] It is expressed as the organizational goals and aspirations, policies, processes, documented information, and resources needed to implement and maintain it. Early quality management systems emphasized predictable outcomes of an industrial product production line, using simple statistics and random sampling. By the 20th century, labor inputs were typically the most costly inputs in most industrialized societies, so focus shifted to team cooperation and dynamics, especially the early signaling of problems via a continual improvement cycle. In the 21st century, QMS has tended to converge with sustainability and transparency initiatives, as both investor and customer satisfaction and perceived quality are increasingly tied to these factors. Of QMS regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide – the ISO 19011 audit regime applies to both and deals with quality and sustainability and their integration.
Other QMS, e.g. Natural Step, focus on sustainability issues and assume that other quality problems will be reduced as result of the systematic thinking, transparency, documentation and diagnostic discipline.
The term "Quality Management System" and the initialism "QMS" were invented in 1991 by Ken Croucher, a British management consultant working on designing and implementing a generic model of a QMS within the IT industry.
A qualitymanagementsystem (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction...
planning, quality assurance, quality control and quality improvement. Qualitymanagement is focused not only on product and service quality, but also...
product quality, client relationships, legislative and regulatory conformance and worker management). For instance, an environmental managementsystem enables...
laboratories — Requirements for quality and competence is an international standard that specifies the qualitymanagementsystem requirements particular to...
"part of qualitymanagement focused on providing confidence that quality requirements will be fulfilled". This defect prevention aspect of quality assurance...
Total qualitymanagement (TQM) consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their...
The ISO 9000 family is a set of five qualitymanagementsystems (QMS) standards by the International Organization for Standardization (ISO) that help organizations...
In qualitymanagementsystem, a quality policy is a document developed by management to express the directive of the top management with respect to quality...
production. ISO 9000 defines quality control as "a part of qualitymanagement focused on fulfilling quality requirements". This approach places emphasis on three...
Quality Software Project Management. 1st edition. Prentice-Hall. International Organization for Standardization (2003). ISO 10007: Qualitymanagement...
Clinical qualitymanagementsystems (CQMS) are systems used in the life sciences sector (primarily in the pharmaceutical, biologics and medical device...
Software QualityManagement (SQM) is a management process that aims to develop and manage the quality of software in such a way so as to best ensure that...
managementsystem (QMS) Quality, Kentucky, an unincorporated community Quality Comics, an American comic book publisher between 1939 and 1956 Quality...
also an important element of Six Sigma methodology and of other qualitymanagementsystems. MSA analyzes the collection of equipment, operations, procedures...
developing, implementing and improving the effectiveness of a qualitymanagementsystem, to enhance customer satisfaction by meeting customer requirements...
it is the management, development, operation and maintenance of IT systems and enterprise architectures with high quality standard. Quality engineering...
part of an organization's qualitymanagementsystem and is a key element in the ISO qualitysystem standard, ISO 9001. Quality audits are typically performed...
made including operations strategy, product design, process design, qualitymanagement, capacity, facilities planning, production planning and inventory...
architecture outlined in a paper on the topic by Object Management Group (OMG). However, some structural qualities, such as usability, can be assessed only dynamically...
ISO 13485 Medical devices -- Qualitymanagementsystems -- Requirements for regulatory purposes is a voluntary standard, published by International Organization...
A content managementsystem (CMS) is computer software used to manage the creation and modification of digital content (content management). A CMS is typically...
industrialists with an adequate education. Comprehensive qualitymanagementsystem (Total qualitymanagement or TQM) developed in the forties was gaining momentum...
anti-bribery managementsystem can be stand-alone system or integrated into an already implemented managementsystem such as the QualityManagementSystem ISO...
learning managementsystem concept emerged directly from e-Learning. Learning managementsystems make up the largest segment of the learning system market...
ISO 10006:2018, Qualitymanagementsystems - Guidelines for qualitymanagement in projects, is an international standard developed by the International...
A document managementsystem (DMS) is usually a computerized system used to store, share, track and manage files or documents. Some systems include history...
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