A package redirection scam is a form of e-commerce fraud, where a malicious actor manipulates a shipping label, to trick the mail carrier into delivering the package to the wrong address. This is usually done through product returns to make the merchant believe that they mishandled the return package, and thus provide a refund without the item being returned. It can also be done by the seller, generally by creating fraudulent online stores[1] or creating fake listings on sites such as eBay or Mercari. This makes it very hard to perform a chargeback, as the tracking shows the item has been delivered.[2] This is also known as an FTID scam, standing for Fake Tracking ID.[3][4] When this scam is successful, the tracking number will show that the package has been delivered to the correct address, when the package was instead delivered to a different address. This package is generally empty or filled with garbage. However, this scam has mostly been “patched” via new technology provided by the various couriers globally.[citation needed] It is estimated the scam cost retailers £18,000,000,000 in lost revenue.[citation needed]
An example of a successful FTID scam on Facebook Marketplace. Note the order date being after the "delivery" date.
^"PayPal loophole makes it easier for scammers to trick you into fake goods". Detroit Free Press.
^Meyer, Bernard (October 29, 2020). "We helped a retiree win back her money from a PayPal-UPS scam - and uncovered a network of 39 scam sites". Cybernews. Retrieved April 2, 2022.
^"How to identify and stop e-commerce refund fraud and return fraud". Kount. Retrieved April 1, 2022.
^Brignall, Miles (January 28, 2019). "Seller beware! A new eBay scam using its own return label". The Guardian. Retrieved April 1, 2022.
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