This article is about dispute resolution techniques. For the C++ programming language rule, see One Definition Rule.
Online dispute resolution (ODR) is a form of dispute resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation, mediation or arbitration, or a combination of all three. In this respect it is often seen as being the online equivalent of alternative dispute resolution (ADR).[1] However, ODR can also augment these traditional means of resolving disputes by applying innovative techniques and online technologies to the process.
ODR is a wide field, which may be applied to a range of disputes; from interpersonal disputes including consumer to consumer disputes (C2C) or marital separation; to court disputes and interstate conflicts.[2] It is believed that efficient mechanisms to resolve online disputes will impact in the development of e-commerce. While the application of ODR is not limited to disputes arising out of business to consumer (B2C) online transactions, it seems to be particularly apt for these disputes, since it is logical to use the same medium (the internet) for the resolution of e-commerce disputes when parties are frequently located far from one another.[3]
^Arthur M. Monty Ahalt, What You Should Know About Online Dispute Resolution.
^National Centre for Technology and Dispute Resolution, Standards of Practice. See <www.odr.info>.
^L. Bygrave, "Online Dispute Resolution- What it Means for Consumers". Paper presented at a conference entitled 'Domain Name Systems and Internet Governance' Grace Hotel, Sydney, (7 May 2002) p. 2.
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