Steve Doumar Doug Feirstein Wendell Brown Bill Trenchard
Headquarters
Scottsdale, Arizona
Area served
United States
Key people
Greg Hanover, CEO
Number of employees
350 full time plus 25,000 work-at-home agents
Website
www.liveops.com
Liveops is a contact center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2001 by Wendell Brown and Bill Trenchard,[1] and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida.[2][3]
In 2015, the company moved its headquarters to Scottsdale. Liveops provides U.S.-based agent services for insurance, health and human services, and retail customers.
Liveops was one of the first "gig economy" companies and the work-at-home virtual workforce industry,[4] and it has been featured at an INSEAD Case Study at Harvard Business Review.[5] As of 2016, Liveops employed a large work-at-home workforce with over 25,000 temporary, work-at-home employees, and its cloud platform had processed more than one billion minutes of customer service interactions.[6][7]
^"LiveOps Company History". LiveOps.com. January 1, 2014. Archived from the original on March 4, 2016. Retrieved May 15, 2015.
^Botsman, Rachel (December 1, 2014). "Nine start-ups to rock your world". Australian Financial Review. Retrieved April 22, 2015.
^"LiveOps, Inc.: Private Company Information - Businessweek". Archived from the original on 2015-05-19. Retrieved 2015-04-23.
^"Learn About the History of LiveOps". Archived from the original on 2016-03-04. Retrieved 2015-05-16.
^Stouras, Konstantinos I.; Girotra, Karan; Netessine, Serguei (October 1, 2014). "LiveOps: The Contact Centre Reinvented". INSEAD Business School Case 6097.
^"LiveOps to Present and Exhibit at International Cloud Computing Expo - Yahoo Finance". finance.yahoo.com. Archived from the original on 2013-11-05.
^"Agents on Demand | LiveOps, Inc. | Call Center Services". Archived from the original on 2017-06-06. Retrieved 2016-02-11.
headquarters to Scottsdale. Liveops provides U.S.-based agent services for insurance, health and human services, and retail customers. Liveops was one of the first...
from the original on 11 November 2017. "Learn About the History of LiveOps". Liveops.com. Archived from the original on 20 April 2008. "Net2Phone President...
Webb founded Webb Investment Network in 2010 and is the former CEO of LiveOps and former COO of eBay. Webb received his Bachelor's Degree in criminal...
Xoom Corporation Sergey Brin Google Juliette Brindak Google Wendell Brown LiveOps, Teleo, EVoice Paul Buchheit FriendFeed Matthew Buckland Memeburn Paul...
international markets. Examples of such companies include NICE inContact and LiveOps. Conferencing providers: Voxbone's phone numbers offer end-users the ability...
ISBN 978-1-509-53636-8. Strom, Shelly. "A brief history of the Gig Economy". liveops. Archived from the original on 13 August 2018. Retrieved 27 December 2022...
complete various Mechanical Turk projects as extra income on the side. LiveOps uses a distributed network of people to run a "Cloud Call Center", which...
Park Rangers Wendell Brown (B.S. 1982) – co-founder of Teleo, eVoice, LiveOps, and Nularis Daniel Cane (B.S. 1997) – co-founder of Blackboard Inc. Willis...
"Plugging Into the Gig Economy, From Home With a Headset. A company called Liveops has become the Uber of call centers by doting on its agents. But is the...
for several successful startup companies including CallCast (acquired by LiveOps in 2003), and IronPort (acquired by Cisco in 2007 for US$830 million)....
Global Information