Cultural competence, also known as intercultural competence, is a range of cognitive, affective, behavioural, and linguistic skills[1][2] that lead to effective and appropriate communication with people of other cultures.[3][4][5]Intercultural or cross-cultural education are terms used for the training to achieve cultural competence.
Effective intercultural communication relates to behaviors that culminate with the accomplishment of the desired goals of the interaction and all parties involved in the situation. Appropriate intercultural communication includes behaviors that suit the expectations of a specific culture, the characteristics of the situation, and the level of the relationship between the parties involved in the situation.[5][6]
^Liu, Shuang (1 July 2014). "Becoming intercultural: exposure to foreign cultures and intercultural competence". China Media Research. 10 (3): 7–15. Gale A381285571.
^"Cultural Competence In Health and Human Services". NPIN. Archived from the original on 7 February 2023. Retrieved 7 February 2023.
^Messner, W., & Schäfer, N. (2012) The ICCA Facilitator's Manual. Intercultural Communication and Collaboration Appraisal. London: GloBus Research, p. 41 (also see: [1]); Spitzberg, B. H. (2000). A Model of Intercultural Communication Competence. In L. A. Samovar, & R. E. Porter, Intercultural Communication - A Reader (pp. 375-87). Belmont: Wadsworth Publishing.
^Deardorff, D. K. (2009). The Sage handbook of intercultural competence. Thousand Oaks, Calif: Sage Publications.
^ abAlizadeh, S., & Chavan, M. (2016). Cultural competence dimensions and outcomes: a systematic review of the literature. Health & Social Care In The Community, 24(6), e117-e130. doi:10.1111/hsc.12293
^Lustig, M. W., & Koester, J. (2003). Intercultural competence: Interpersonal communication across cultures (4th ed.). Boston : Allyn and Bacon.[page needed]
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