Technology that allows interactions on a telephone and a computer to be coordinated
This article is about computer telephony integration. For cyber threat intelligence, see Cyber threat intelligence.
For the telephony API in Microsoft Windows, see Telephony Application Programming Interface.
Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated. The term is predominantly used to describe desktop-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic call routing.
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Computertelephonyintegration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone...
of personal computer technology in the 1980s, computertelephonyintegration (CTI) has progressively provided more sophisticated telephony services, initiated...
customers. This business communication system is an extension of computertelephonyintegration (CTI). The interactions between callers and customer service...
The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computertelephonyintegration and enables PCs running...
Telephony Server Application Programming Interface was a computertelephonyintegration standard developed and promoted by Novell and AT&T. It consisted...
calls over the Internet Protocol (IP), bringing benefits for computertelephonyintegration (CTI). An IP-PBX can exist as physical hardware or can carry...
data over the Internet, wired and wireless connectivity and ComputerTelephonyIntegration (CTI). The Consortium started a number of projects to deliver...
Advanced ACD systems may use digital technologies such as computertelephonyintegration (CTI), computer-supported telecommunications applications (CSTA) or...
advanced voice features, data connectivity, LAN communications, computertelephonyintegration (CTI), and information services for communication applications...
to SIP to determine session keys for use with SRTP. Computertelephonyintegration (CTI) Computer-supported telecommunications applications (CSTA) H.323...
centre platform functionality—including Computertelephonyintegration (CTI) APIs which provide basic telephony controls and sophisticated call handling...
A vector directory number (VDN) is an extension on an automatic call distributor that directs an incoming call to a "vector" — a user-defined sequence...
product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed...
structure revolves around a three-tiered technical support system. Remote computer repair is a method for troubleshooting software related problems via remote...
In computertelephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler)...
feature of a computertelephonyintegration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering...
person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon...
This is a list of telephony terminology and acronyms which relate to telephony networks. Contents: Top 0–9 A B C D E F G H I J K L M N O P Q R S T U V...
as the Vendor Consolidation Program in 2001. In 2003, using computertelephonyintegration technology, Metropark started developing high-end software applications...
Virtual queue is a concept used in both inbound call centers and other businesses to improve wait times for users. Call centers use an Automatic Call Distributor...
users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers...
A trading turret or dealer board is a specialized telephony key system that is generally used by financial traders on their trading desks. Trading has...