This article needs additional citations for verification. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. Find sources: "Application service management" – news · newspapers · books · scholar · JSTOR(March 2011) (Learn how and when to remove this message)
Application service management (ASM) is an emerging discipline within systems management that focuses on monitoring and managing the performance and quality of service of business transactions.
ASM can be defined as a well-defined process and use of related tools to detect, diagnose, remedy, and report the service quality of complex business transactions to ensure that they meet or exceed end-users Performance measurements relate to how fast transactions are completed or information is delivered to the end-user by the aggregate of applications, operating systems, hypervisors (if applicable), hardware platforms, and network interconnects. The critical components of ASM include application discovery & mapping, application "health" measurement & management, transaction-level visibility, and incident-related triage. Thus, the ASM tools and processes are commonly used by such roles as Sysop, DevOps, and AIOps.
ASM is related to application performance management (APM) but serves as a more pragmatic, "top-down" approach that focuses on the delivery of business services. In a strict definition, ASM differs from APM in two critical ways.
APM focuses exclusively on the performance of an instance of an application, ignoring the complex set of interdependencies that may exist behind that application in the data center. ASM specifically mandates that each application or infrastructure software, operating system, hardware platform, and transactional "hop" be discretely measurable, even if that measurement is inferential. This is critical to ASM's requirement to be able to isolate the source of service-impacting conditions.
APM often requires instrumentation of the application for management and measurability. ASM advocates an application-centric approach, asserting that the application and operating system have comprehensive visibility of an application's transactions, dependencies,[1] whether on-machine or off-machine, as well as the operating system itself and the hardware platform it is running on. Further, an in-context agent can also infer network latencies with a high degree of accuracy, and with a lesser degree of accuracy when the transaction occurs between instrumented and non-instrumented platforms.
Application service management extends the concepts of end-user experience management and real user monitoring in that measuring the experience of real users is a critical data point. However, ASM also requires the ability to quickly isolate the root cause of those slow-downs, thereby expanding the scope of real user monitoring/management.
The use of application service management is common for complex, multi-tier transactional applications. Further, the introduction of service-oriented architecture and microservices approaches together with hypervisor-based virtualization technologies have proven a catalyst for the adoption of ASM technologies, as complex applications are disproportionately impacted by the introduction of hypervisors into an existing environment A study by the Aberdeen Group indicates that most deployments of virtualization technologies are hampered by their impact on complex transactional applications.
More and more often ASM approaches are equipped in automated adaptive controllers that consider service-level agreement,[2] cloud computing, real-time[3] and energy-aware application controller[4] targets.
^Alexander Keller; Gautam Kar (5 May 2000). "Dynamic Dependencies in Application Service Management" (PDF). IBM Research Report. {{cite journal}}: Cite journal requires |journal= (help)
^Benny Rochwerger; David Breitgand; Eliezer Levy; Alex Galis; Kenneth Nagin; Ignacio Martín Llorente; Rubén Montero (6 April 2009). "The reservoir model and architecture for open federated cloud computing" (PDF). IBM Journal of Research and Development 53, no. 4 : 4-1. {{cite journal}}: Cite journal requires |journal= (help)
^Michael Boniface; Bassem Nasser; Juri Papay; Stephen Phillips; Arturo Servin; Xiaoyu Yang; Zlatko Zlatev; Spyridon Gogouvitis; Gregory Katsaros; Kleopatra Konstanteli; George Kousiouris; Andreas Menychtas; Dimosthenis Kyriazis (2010). "Platform-as-a-service architecture for real-time quality of service management in clouds" (PDF). Fifth International Conference on Internet and Web Applications and Services. IEEE. {{cite journal}}: Cite journal requires |journal= (help)
^Anton Beloglazov; Jemal Abawajy; Rajkumar Buyya (4 May 2011). "Energy-aware resource allocation heuristics for efficient management of data centers for cloud computing". Future generation computer systems 28.5: 755-768. {{cite journal}}: Cite journal requires |journal= (help)
and 30 Related for: Application service management information
Applicationservicemanagement (ASM) is an emerging discipline within systems management that focuses on monitoring and managing the performance and quality...
systems management, application performance management (APM) is the monitoring and management of the performance and availability of software applications. APM...
Application lifecycle management (ALM) is the product lifecycle management (governance, development, and maintenance) of computer programs. It encompasses...
Information technology servicemanagement (ITSM) are the activities performed by an organization to design, build, deliver, operate and control information...
acquisition of Axelos. ApplicationServices Library – A similar framework for applicationmanagement Business Information Services Library (BiSL) – A similar...
Mobile applicationmanagement (MAM) describes the software and services responsible for provisioning and controlling access to internally developed and...
Platform as a service (PaaS) or application platform as a service (aPaaS) or platform-based service is a category of cloud computing services that allows...
An applicationservice provider (ASP) is a business providing application software generally through the Web. ASPs that specialize in a particular application...
Structure of Management Information (SMI), WBEM, the Common Information Model (CIM Schema), and MTOSI amongst others. Applicationservicemanagement Business...
The ApplicationServices Library (ASL) is a public domain framework of best practices used to standardize processes within ApplicationManagement, the...
Relationship ManagementApplication (RMA) is a service provided by SWIFT to manage the business relationships between financial institutions. RMA operates...
The advent of client-server, applicationservice provider, and software as a service (SaaS) or human resource management systems enabled higher administrative...
IT Application Portfolio Management (APM) is a practice that has emerged in mid to large-size information technology (IT) organizations since the mid-1990s...
of applications includes enterprise resource planning, enterprise performance management, supply chain & manufacturing, human capital management, and...
An enterprise service bus (ESB) implements a communication system between mutually interacting software applications in a service-oriented architecture...
Endpoint Management, MDM differs slightly from both: unlike MDM, EMM includes mobile information management, BYOD, mobile applicationmanagement and mobile...
Automated application deployment is considered a subset of applicationservice automation. ApplicationservicemanagementApplication performance management System...
Force (IETF). It consists of a set of standards for network management, including an application layer protocol, a database schema, and a set of data objects...
frontend applications. Features available include user management, push notifications, and integration with social networking services. These services are...
document management and storage system, although it is also used for sharing information through an intranet, implementing internal applications, and for...
needed] Systems management is strongly influenced by network management initiatives in telecommunications. The application performance management (APM) technologies...
is a cloud-based identity and access management (IAM) solution. It is a directory and identity managementservice that operates in the cloud and offers...
OpenText ALM (Application Lifecycle Management) is a comprehensive solution designed to support and enhance the entire lifecycle of application development...
Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology...
Numerous PC and browser-based project management software and contract management software products and services are available. The first historically...
Global Information