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Workforce modeling is the process by which the need for skilled workers at a particular point in time (demand) is matched directly with the availability and preference of skilled workers (supply). The resulting mathematical models may be used to perform sensitivity analysis and generate data output in the form of reports and schedules.
Due to the complexity level of building a workforce model, adoption of a workforce model is usually found in industries that have complex work rules, skilled or certified workers, medium to large teams of workers and fluctuating demand. Some examples include healthcare, public safety, and retail.
A workforce modeling solution can also refer to software that effectively captures all the complexity of a process from start to finish and delivers complete and correct results. Components include:
Demand management – tracking the demand for skilled workers by small units of time (generally 15 or 30 minutes)
Employee availability – tracking of contractual work-hour obligations and limits on an individual basis for each employee
Employee preference – tracking of preferred times and dates that employees wish to work (used to help increase job satisfaction)
Workflow management – the ability for the solution to automate normally manual processes such as requesting and approving time off, requesting shift swaps, and generating and posting schedules
Optimization Engine – uses the mathematical model to create numerous schedules that are complete and correct and can be optimized on many dimensions simultaneously. The most important are cost, overtime, and employee satisfaction.
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