The situational theory of problem solving attempts to explain why and how an individual communicates during a problematic situation. The situational theory of problem solving (STOPS) was proposed by Jeong-Nam Kim and James E. Grunig in 2011 though their article “problem solving and communicative action: A situational theory of problem solving.” The theory was developed from the situational theory of publics (STP) and claimed it is “an extended and generalized version” of STP.[1] This theory has an assumption that “the more one commits to problem resolution, the more one becomes acquisitive of information pertaining to the problem, selective in dealing with information, and transmissive in giving it to others.”[1]
^ abKim, Jeong-Nam; Grunig, James E. (2011). "Problem Solving and Communicative Action: A Situational Theory of Problem Solving". Journal of Communication. 61 (1): 120–149. doi:10.1111/j.1460-2466.2010.01529.x. ISSN 1460-2466.
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