Tool used for project and business process management
In business and project management, a responsibility assignment matrix[1] (RAM), also known as RACI matrix[2] (/ˈreɪsi/) or linear responsibility chart[3] (LRC), is a model that describes the participation by various roles in completing tasks or deliverables[4] for a project or business process. RACI is an acronym derived from the four key responsibilities most typically used: responsible, accountable, consulted, and informed.[5][4] It is used for clarifying and defining roles and responsibilities in cross-functional or departmental projects and processes.[6] There are a number of alternatives to the RACI model.
^"9.1.2.1 Organization Charts and Position Descriptions". A Guide to the Project Management Body of Knowledge (PMBOK Guide) (5th ed.). Project Management Institute. 2013. p. 262. ISBN 978-1-935589-67-9.
^Jacka, Mike; Keller, Paulette (2009). Business Process Mapping: Improving Customer Satisfaction. John Wiley and Sons. p. 257. ISBN 978-0-470-44458-0.
^Cleland, David; Ireland, Lewis (2006). Project management: strategic design and implementation. McGraw-Hill Professional. p. 234. ISBN 0-07-147160-X.
^ abProject Management Institute 2021, §4.6.6 Focus on Value.
^Blokdijk, Gerard (2008). The Service Level Agreement SLA Guide - SLA Book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write Your SLA. Lulu. p. 81. ISBN 978-1-921523-62-5.
^Brennan, Kevin (2009). A Guide to the Business Analysis Body of Knowledge (BABOK Guide). International Institute of Business Analysis. p. 29. ISBN 978-0-9811292-1-1.
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