People skills are patterns of behavior and behavioral interactions. Among people, it is an umbrella term for skills under three related set of abilities: personal effectiveness, interaction skills, and intercession skills.[1] This is an area of exploration about how a person behaves and how they are perceived irrespective of their thinking and feeling.[2] It is further elaborated as dynamics between personal ecology (cognitive, affective, physical and spiritual dimensions) and its function with other people's personality styles in numerous environments (life events, institutions, life challenges, etc.).[3] British dictionary definition is "the ability to communicate effectively with people in a friendly way, especially in business" or personal effectiveness skills.[4] In business it is a connection among people in a humane level to achieve productivity.[5]
Portland Business Journal describes people skills as:[6]
Ability to effectively communicate, understand, and empathize.
Ability to interact with others respectfully and develop productive working relationship to minimize conflict and maximize rapport.
Ability to build sincerity and trust; moderate behaviors (less impulsive) and enhance agreeableness.
^Neil Thompson (2009). People Skills, Palgrave Macmillan. ISBN 0230221122
^Peter Honey (2001). Improve Your People Skills, CIPD Publishing. ISBN 085292903X
^People Skills, Tony Burton
^"Macmillan Dictionary" Retrieved on 2009-08-18
^J Smith. "The 20 People Skills You Need To Succeed At Work", Forbes, 15 November 2013. Retrieved on 17 January 2014
^Rifkin, H. "Invest in people skills to boost bottom line" Retrieved on 2009-10-14
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