For information about Wikimedia's installation of this software suite, see Wikipedia:OTRS.
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OTRS
OTRS: Agent Dashboard
Original author(s)
Martin Edenhofer[1]
Developer(s)
OTRS AG[2]
Initial release
2001; 23 years ago (2001)
Stable release
8
Repository
github.com/OTRS/otrs
Written in
Perl/JavaScript
Platform
Multi-platform
Type
Service Management, Help Desk
License
proprietary until version 6.0: GPL
Website
otrs.com
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be viewed. As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB/database options. The third component, the customer portal, is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side.
^Schürmann, Tim (April 2011). "Die freien Ticketsysteme RT und OTRS" [The free ticksystems RT and OTRS]. Linux-magazine (in German). 4. Retrieved 30 May 2019.
tracked on the customer side. In 2001, OTRS began as an open source help desk ticketing software. In 2003, OTRS GmbH was formed and a professional company...
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nationally recognized registration examination for occupational therapists (OTR) administered by the National Board for Certification in Occupational Therapy...
The Fiat Abarth OTR 1000, alternatively also known as Fiat Abarth 1000 OTR, is a sporty subcompact model automobile produced by the Italian automobile...
Blomberg) -OTRS pending Ring (Design by Arne Blomberg) Ring (Design by Arne Blomberg) -OTRS pending Brooch (flower) (Design by Arne Blomberg) -OTRS pending...
dealers, 11 mining/industrial/commercial locations, 10 retread facilities, one OTR plant and four distribution warehouses. The business covers a market that...
founded by Martin Edenhofer, who was formerly involved in the development of OTRS. The project asks for active participation in the development. The source...
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the road (OTR) category, which includes tires for mining, construction, and other industrial uses. It is the 4th largest manufacturer of OTR tires with...
welcomes a new CEO". April 21, 2023. Retrieved April 21, 2023. "Latvijā aug otrs miljardu vērtais uzņēmums". Latvijas Avīze. Archived from the original on...
The glossary of wine terms lists the definitions of many general terms used within the wine industry. For terms specific to viticulture, winemaking, grape...
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