For information about Wikimedia's installation of this software suite, see Wikipedia:OTRS.
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OTRS
OTRS: Agent Dashboard
Original author(s)
Martin Edenhofer[1]
Developer(s)
OTRS AG[2]
Initial release
2001; 23 years ago (2001)
Stable release
8
Repository
github.com/OTRS/otrs
Written in
Perl/JavaScript
Platform
Multi-platform
Type
Service Management, Help Desk
License
proprietary until version 6.0: GPL
Website
otrs.com
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be viewed. As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB/database options. The third component, the customer portal, is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side.
^Schürmann, Tim (April 2011). "Die freien Ticketsysteme RT und OTRS" [The free ticksystems RT and OTRS]. Linux-magazine (in German). 4. Retrieved 30 May 2019.
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"Old Time Rock And Roll" Bob Seger's "Old Time Rock And Roll" from Stranger in Town Problems playing this file? See media help. "Old Time Rock and Roll"...
album All Over the Place, and on the debut single by British rapper SwitchOTR, as well as recording a song for the Plugged In series by Fumez the Engineer...
nationally recognized registration examination for occupational therapists (OTR) administered by the National Board for Certification in Occupational Therapy...
The Royal Mail Case or R v Kylsant & Otrs was a noted English criminal case in 1931. The director of the Royal Mail Steam Packet Company, Lord Kylsant...
founded by Martin Edenhofer, who was formerly involved in the development of OTRS. The project asks for active participation in the development. The source...
The Fiat Abarth OTR 1000, alternatively also known as Fiat Abarth 1000 OTR, is a sporty subcompact model automobile produced by the Italian automobile...
Blomberg) -OTRS pending Ring (Design by Arne Blomberg) Ring (Design by Arne Blomberg) -OTRS pending Brooch (flower) (Design by Arne Blomberg) -OTRS pending...
welcomes a new CEO". April 21, 2023. Retrieved April 21, 2023. "Latvijā aug otrs miljardu vērtais uzņēmums". Latvijas Avīze. Archived from the original on...
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Dwarves, as reparation for having inadvertently killed Hreidmar's son, Ótr. Ótr's brother, Fafnir, then murdered Hreidmar and took the ring, turning into...
February, the Millerovo air base was attacked by Ukrainian military forces with OTR-21 Tochka missiles, which according to Ukrainian officials, destroyed several...
the road (OTR) category, which includes tires for mining, construction, and other industrial uses. It is the 4th largest manufacturer of OTR tires with...
The glossary of wine terms lists the definitions of many general terms used within the wine industry. For terms specific to viticulture, winemaking, grape...
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