System of classifying hotels according to their quality
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"Five-star Superior" rating at the Hotel Vier Jahreszeiten Kempinski in Munich, Germany
Hotel ratings are often used to classify hotels according to their quality. From the initial purpose of informing travellers on basic facilities that can be expected, the objectives of hotel rating have expanded into a focus on the hotel experience as a whole.[1] Today the terms 'grading', 'rating', and 'classification' are used to generally refer to the same concept, that is to categorize hotels.
There is a wide variety of rating schemes used by different organizations around the world. Many have a system involving stars, with a greater number of stars indicating greater luxury. Forbes Travel Guide, formerly Mobil Travel Guide, launched its star rating system in 1958. The AAA and their affiliated bodies use diamonds instead of stars to express hotel and restaurant rating levels.
Food services, entertainment, view, room variations such as size and additional amenities, spas and fitness centers, ease of access and location may be considered in establishing a standard. Hotels are independently assessed in traditional systems and rest heavily on the facilities provided. Some consider this disadvantageous to smaller hotels whose quality of accommodation could fall into one class but the lack of an item such as an elevator would prevent it from reaching a higher categorization.[2]
^Hensens, Struwig & Dayan. "Guest-review criteria on TripAdvisor compared to conventional hotel-rating systems to assess hotel quality" (PDF). Eurochrie 2010. Archived from the original (PDF) on 10 July 2012. Retrieved 18 November 2012.
^Vine, P.A.L. (March 1981). "Hotel classification — art or science?". International Journal of Tourism Management. 2 (1): 18–29. doi:10.1016/0143-2516(81)90014-1.
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