Global InformationESourcing Capability Model information
 | This article does not cite any sources. (January 2019) |
The eSourcing Capability Models (eSCMs) are a framework developed by ITSqc at Carnegie Mellon University in order to improve the relationship between IT service providers and their customers.
These services can be very different: IT outsourcing, IT hosting, application development and maintenance outsourcing, networking services, business process outsourcing.
The eSCM framework is twofold: eSCM-CL for client organizations and eSCM-SP for service providers. These two models are consistent, symmetrical and complementary for each side of the client-provider relationship and this is the strength and the uniqueness of this framework.