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A customer representative is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied to a representative of a company, or proxy, who works closely with a producer or developer to clarify specifications for a product or service. The term is used in software engineering; especially in development methodology Extreme Programming and Agile software development.[1]
^Leybourn, E. (2013). Directing the Agile Organisation: A Lean Approach to Business Management. London: IT Governance Publishing: 59–60.
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A customerrepresentative is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied...
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers...
experience management Customer relationship management Customer satisfaction Customer Service Assurance Customer service representativeCustomer service training...
the handling of customer cash and negotiable instruments. In some places, this employee is known as a cashier or customerrepresentative. Tellers also deal...
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using...
novel follows the story of Denny Swift, a race car driver and customerrepresentative at a Seattle BMW dealership, and his dog, Enzo, who believes in...
followed, every team should include a customerrepresentative (known as product owner in Scrum). This representative is agreed by stakeholders to act on...
methodology intended to improve software quality and responsiveness to changing customer requirements. As a type of agile software development, it advocates frequent...
representing the class Sales representative Manufacturers' representativeCustomer service representative Holiday rep Representative sample, in statistics a...
that allows frequent customers to pick their own vehicles without stopping to fill out forms or deal with customerrepresentatives. National was founded...
Artificial intelligence in customer experience is the use and development of artificial intelligence (AI) to aid and improve customer experience (sometimes...
Comcast has also had several customer service scandals, the most notorious of which featured a representative not allowing a customer to cancel his service....
many-to-many interaction model, in which many sales representatives are targeting a single job role, a customer relationship management (CRM) system is preferred...
customer value proposition (CVP) consists of the sum total of benefits which a vendor promises a customer will receive in return for the customer's associated...
technology. Hoteling was first implemented by consulting firms and customerrepresentative companies, and these types of companies continue to be the highest...
television series The Office, portrayed by Mindy Kaling. She is the customer service representative at the Scranton branch of Dunder Mifflin from seasons 1 to...
efforts for future improvements. During those short sessions, both customerrepresentatives and the development team learn more about the domain problem and...
9 hours. A few months after the initial launch, the project's customerrepresentative, a key role in the Extreme Programming methodology, resigned due...
Customer advocacy is a specialized form of customer service in which companies focus on what is deemed to be best for the customer. It is a change in a...
on Ferrari's reasons for wanting to cancel. Vincent asked the customerrepresentative several times to close the account until the conversation became...
business model. Osterwalder's canvas has nine boxes: customer segments, value propositions, channels, customer relationships, revenue streams, key resources...
decided to equip its sales representatives with a portable computer which included a multimedia product encyclopedia and customers' account information. The...
to companies that they “list the APRs your customers have paid over the past 12 months. The representative APR you state in your advert should not be...
data from users (for example so banking customerrepresentatives can only see the last four digits of a customer's national identity number), developers...
neuroscience, and machine learning and use customer relationship management (CRM) databases for analysis of customer patterns. The extensive data produced...
employee who interacts with a customer is a candidate for customer service training. In addition to customer service representatives, this includes other positions...
defines outside sales representatives as "employees [who] sell their employer's products, services, or facilities to customers away from their employer's...