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United Kingdom legislation
Consumer Rights Act 2015
Act of Parliament
Parliament of the United Kingdom
Long title
An Act to amend the law relating to the rights of consumers and protection of their interests; to make provision about investigatory powers for enforcing the regulation of traders; to make provision about private actions in competition law and the Competition Appeal Tribunal; and for connected purposes.
Citation
2015 c. 15
Introduced by
Jo Swinson (Commons) Viscount Younger of Leckie (Lords)
Territorial extent
England and Wales
Scotland
Northern Ireland
Dates
Royal assent
26 March 2015
Commencement
26 March 2015
Status: Current legislation
Text of statute as originally enacted
Revised text of statute as amended
Contract law
Formation
Capacity
Offer and acceptance
Meeting of the minds2
Abstraction principle4,5
Posting rule1
Mirror image rule
Invitation to treat
Firm offer
Consideration1,4
Implication-in-fact
Collateral contract
Defences
Misrepresentation
Mistake
Threats and unequal bargaining power
Illegality and public policy
Unconscionability
Culpa in contrahendo2
Force majeure
Frustration of purpose
Impossibility
Impracticability
Hardship
Set-off
Illusory promise1
Statute of frauds1
Non est factum1
Unclean hands1
Accord and satisfaction1
Exculpatory clause
Interpretation
Parol evidence3
Contract of adhesion
Integration clause
Contra proferentem
UNIDROIT Principles
Dispute resolution
Choice of law clause
Forum selection clause
Hague Choice of Court Convention
Arbitration
New York Convention
UNCITRAL Model Law
Mediation
Singapore Mediation Convention
Enforcement of foreign judgments
Hague Judgments Convention
Rights of third parties
Privity of contract1
Assignment
Delegation
Novation
Third-party beneficiary
Breach of contract
Anticipatory repudiation
Cover
Exclusion clause
Efficient breach
Deviation
Fundamental breach
Remedies
Specific performance3
Money damages
Liquidated, stipulated, or penal damages3
Rescission
Quasi-contractual obligations
Promissory estoppel1
Quantum meruit1
Unjust enrichment
Restitution
Negotiorum gestio2
Duties of parties
Duty of honest contractual performance (or doctrine of abuse of rights)6
Duty of good faith (also implied covenant of good faith and fair dealing or duty to negotiate in good faith)7
Contract A and Contract B6
Related areas of law
Conflict of laws
Commercial law
By jurisdiction
Australia
Canada
China (mainland)
Ireland
India
Saudi Arabia
United Kingdom
England and Wales
Scotland
United States
Other law areas
Tort law
Property law
Wills, trusts, and estates
Criminal law
Evidence
Notes
1 Specific to common law jurisdictions
2 Specific to civil and mixed law jurisdictions
3 Historically restricted in common law jurisdictions but generally accepted elsewhere; availability varies between contemporary common law jurisdictions
4 Specific to the German Bürgerliches Gesetzbuch and other civil codes based on the pandectist tradition
5 Explicitly rejected by the UNIDROIT Principles of International Commercial Contracts
6 Specific to Canadian contract law both in Québec and in the country's common law provinces
7 Specific to civil law jurisdictions, the American Uniform Commercial Code, and Canadian jurisprudence in both Québec and the common law provinces pertaining to contractual and pre-contractual negotiation
v
t
e
The Consumer Rights Act 2015[1] (c. 15) is an act of Parliament of the United Kingdom which consolidates existing consumer protection law legislation and also gives consumers a number of new rights and remedies. Provisions for secondary ticketing and lettings came into force on 27 May 2015,[2] and provisions for alternative dispute resolution (ADR) came into force on 9 July 2015 as per the EU Directive on consumer ADR.[3] Most other provisions came into force on 1 October 2015.[4]
In respect of contracts under which a trader provides goods or services to a consumer, the Act replaces the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations 1999 and the Supply of Goods and Services Act 1982,[5] making some changes to rights to return faulty goods for refund, replacement or repair, and adding new rights on the purchase of digital content.[6]
The Act is split into three parts:
Part 1 concerns consumer contracts for goods, digital content and services.
Part 2 concerns unfair terms.
Part 3 concerns other provisions across a broad range of topics.
^"Consumer Rights Act 2015". The National Archives. Retrieved 19 March 2019.
^"Consumer Rights Act 2015 / ADR: guidance for businesses". businesscompanion. Retrieved 19 March 2019.
^"SI 2015 No. 1392: Consumer Protection" (PDF). The National Archives. Retrieved 19 March 2019.
^Milligan, Brian (October 2015). "Right to 30-day refund becomes law". BBC News. BBC. Retrieved 19 March 2019.
^"Consumer Rights Act 2015". Which? Consumer Rights. n.d. Retrieved 1 March 2017.
^"Sale of Goods Act". Which? Consumer Rights. n.d. Retrieved 1 March 2017.
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