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AirHelp
Company type
Private
Industry
Claims management
Founders
Henrik Zillmer, Nicolas Michaelsen and Greg Roodt
Headquarters
Berlin
Key people
Tomasz Pawliszyn (CEO) Jimmy Maymann (Board member)
Number of employees
Over 350
Website
https://www.airhelp.com/en/
AirHelp is a claims management company that promotes and enforces air passenger rights in cases of flight disruptions globally.[1][failed verification] Its online service helps air passengers get compensation from airlines when their flight gets canceled, delayed, or overbooked. AirHelp is also known for publishing annual rankings of airports and airlines.
The company was founded by Henrik Zillmer, Nicolas Michaelsen and Greg Roodt in 2013.[2] Its operation is mainly based on European Regulation No 261/2004 under which passengers in the EU are entitled to compensation in the event of denied boarding, cancellation, or a long delay of flights.[3] Since 2020, AirHelp has broadened its service and supports passengers in Europe, US, Canada, Brazil, Turkey and Asia.
^Tims, Anna (2017-08-28). "Need help to claim after a flight delay? As firms cash in, beware the small print". The Observer. ISSN 0029-7712. Retrieved 2019-10-10.
^May, Kevin. "How I Got Here, episode 9 - Henrik Zillmer of AirHelp | PhocusWire". www.phocuswire.com. Retrieved 2019-11-02.
^Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91 (Text with EEA relevance) - Commission Statement, 2004-02-17, retrieved 2019-10-10
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